Privacy Policy

CapitalSafe.ae ("CapitalSafe", "we", "us" or "our") is committed to protecting the privacy and security of personal information entrusted to us by our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and the rights you have under applicable United Arab Emirates data protection legislation, including UAE Federal Decree-Law No. 45 of 2021 (PDPL).

1. Information we collect

We collect information you provide directly to us, including:

• Identification details such as full name, date of birth, nationality and Emirates ID or passport number;
• Contact information including email address, telephone number and residential address;
• Information about your assets, family circumstances, beneficiaries and intended executors necessary to draft and register your will;
• Payment information processed through our payment providers;
• Records of communications between you and our team.

We also collect limited technical information automatically when you visit our website, including IP address, browser type, device information and pages viewed, through cookies and similar technologies.

2. How we use your information

We use personal information to:

• Provide our will drafting, notarisation coordination and registration services;
• Communicate with you about your matter, including scheduling and follow-up;
• Submit documentation to the relevant UAE authority (ADJD, Dubai Courts or DIFC) on your behalf;
• Process payments and maintain accounting records;
• Comply with legal, regulatory and anti-money-laundering obligations;
• Improve our website and services.

3. Legal basis for processing

We process personal information on the basis of your consent, the performance of our contract with you, compliance with our legal obligations, and our legitimate interests in operating and improving our service.

4. Sharing of information

We share information only as necessary to deliver our services. This includes court-approved notaries, the relevant UAE will-registration authorities, certified translators where required, and trusted service providers (such as payment processors and secure document storage providers) operating under strict confidentiality obligations. We do not sell personal information to third parties.

5. Data security

We apply industry-standard administrative, technical and physical safeguards to protect personal information, including encrypted storage, access controls and regular security reviews. Sensitive will documentation is held in encrypted form with restricted access.

6. Data retention

We retain personal information for as long as is necessary to provide our services and to comply with applicable legal and regulatory requirements. Registered wills and supporting documents are retained for the duration of the will's validity and for any additional periods required by UAE law.

7. Your rights

Subject to applicable law, you have the right to access, correct, update or request deletion of your personal information, to object to or restrict certain processing, to withdraw consent, and to lodge a complaint with the UAE Data Office. To exercise any of these rights, please contact us at info@capitalsafe.ae.

8. International transfers

Some of our service providers may process information outside the UAE. Where this occurs, we take steps to ensure that appropriate safeguards are in place and that transfers comply with applicable data protection law.

9. Cookies

Our website uses essential cookies for site functionality and limited analytics cookies to understand usage patterns. You can disable non-essential cookies through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website. The date at the top of this page indicates when the policy was last revised.

11. Contact us

For any questions about this Privacy Policy or our handling of your information, please contact us at info@capitalsafe.ae.